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Standard No-Charge Support
Standard Technical Support is included with the software purchased under Named-User or Floating license. This option includes six months of technical support via email with a maximum of 3 support incidents. Support is available Monday through Friday, from 9:00 am to 6:00 pm (Eastern Time). You should generally expect a reply within 2 - 4 hours. |
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Single Incident Support / Incident Packs
Through this support option, you can purchase support on a per-incident basis. Support is provided via phone or email at the discretion of AVM Dynamics. Even if resolving an incident involves more than one phone call or email, you are charged only for a single incident - regardless of the number of support contacts required. Telephone support is available Monday through Friday, from 9:00 am to 6:00 pm (Eastern Time). Per-incident support can also be purchased in packs of three or five incidents. If an incident that you report is confirmed as a bug by AVM Dynamics, your available incident balance will not be affected. Unused incidents expire six months from the date of purchase and cannot be redeemed. |
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Annual Support Plan
This support plan allows you to purchase unlimited technical support for one year. Support is available Monday through Friday, from 9:00 am to 6:00 pm (Eastern Time). |
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Custom Support
We can build a custom support plan to meet your specific needs. Send your suggestions to AVM Dynamics. |
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| Note: Support programs are subject to change. Check our Web site for the latest information. | |||||||||||
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